DEFINING MOMENTS

What is empathy and how to use it in presentations

SOAP
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While making a presentation, communicating with each and every one like if you were talking to them individually allows you to create a unique bond with the audience. This is the kind of result that those able to control empathy achieve.

 

But what does empathy mean? Empathy is when you can put yourself in someone else’s shoes, trying to understand their opinions and emotions. It’s not about feeling the same way or agreeing with the other person but respecting and understanding their ideas, feelings and speech.

 

Empathy can be described by the idea of rapport, a concept of psychology that represents harmonic bonds among people. This synergy enables interaction and exchange of information. It leads to respectful and healthy relationships.

 

 

Empathy during presentations

 

While preparing a presentation and during the process of creating the script, you must think about content but also about the way your audience wants to receive the information. Knowing the audience is the best way to develop a bond between the presenter and the public.

 

Try to find out what your audience already knows about the subject, what they don’t, what messages  are they supposed to register and to what cultural environment they belong. Is it a formal or informal audience? Would they appreciate numbers or stories? These are some ways to get closer to your audience and create an empathetic bond.

If you feel you are not being empathetic, don’t worry, we’ve good news for you. This is a skill that can be developed.

 

 

  1. The first advice is to call people by their names

Human beings seek individual connection. When answering a question to the audience ask their names and call them by their first name. When it comes to interaction with the audience, ask rhetorical questions which do not really need to be answered. In doing so, you make the audience think and feel like you are establishing a direct connection.

 

  1. Always smile

Scientific studies verified that we have a group of cells called mirror neurons and that by simply observing other people’s action,  activates the same areas in the observer’s brain. So, if you express joy it will help your listeners to feel the same way you do.

 

  1. Match the rhythm 

Pay close attention to your listeners: do they speak fast? Do they speak slowly or move a lot? Try to interact with the listeners the way they interact with you. By doing so the audience will understand better the message you want to deliver. Vary your tone of voice and the rhythm to reach a larger number of people while speaking.

 

  1. Don’t be judgmental

An attitude that destroys empathy is judgment.

“That guy is so boring! When will he stop asking questions?”. In order to not be judgmental, you must break through your “reality dome” built by your experiences, jump into the other person’s realm and understand the world through their eyes taking their perspective, emotions and behavior. People see the world based on who they are. When using only personal references and beliefs, you build a wall to empathy. Remember: respect and understanding. “Yes, he really asks too many questions but that is probably because he wants to understand and know better the subject”.

A communicator can’t judge the audience. Instead, he should understand their needs.

 

With these advices you can start establishing  empathy in your presentations and ace on your next one.

 

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